Payments & Security
-
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
-
Yes. All prices displayed on our website include VAT for deliveries to France and the European Union.
For orders to countries outside the EU, local VAT is not applied on our website. However, customs duties, import taxes, or additional fees may be required upon delivery, depending on the regulations in force in the country concerned. These fees remain the customer's responsibility.
Shipping & Delivery
-
For France and European Union countries, delivery generally takes approximately 7 working days after dispatch.
For other international destinations, the delivery time can be up to 10 working days , depending on the country.Please note that in certain exceptional cases (high traffic, customs conditions, logistical disruptions), delivery times may be slightly longer.
-
We offer free shipping on all orders.
-
Yes, we offer delivery to most countries internationally. Delivery times vary depending on the destination, but generally take approximately 7 business days for France and the European Union , and up to 10 business days for other countries . Any customs fees or import taxes are the responsibility of the customer.
-
If you experience a delay or if your delivery is not received after the estimated delivery time, please contact our customer service team. We will check with the carrier and offer you a suitable solution.
Returns & Refunds
-
Yes, we offer full or partial refunds depending on the situation.
For exact conditions, we invite you to consult our refund policy or contact our customer service for any specific request.
-
A refund request can be made within 30 days of the purchase date . After this period, requests cannot be accepted. We invite you to consult our return policy for more details.
-
Return shipping is covered by our store when the request complies with our return policy. Simply contact us to receive instructions and a return label. We make sure your experience remains simple and free of hidden costs.